2024 Grade 12 Marketing Chapter 7 Final (3)

    Master this deck with 18 terms through effective study methods.

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    What is the strategic role of marketing?

    It drives overall business performance through brand perception.

    How does marketing help in brand building?

    It creates awareness and reminds consumers of products/services.

    What is a Unique Selling Proposition (USP)?

    Factors that differentiate a product/service from competitors.

    What are the steps in formulating a marketing strategy?

    Environmental scan, target market definition, budget, marketing mix, evaluation.

    What does an environmental scan assess?

    External and internal factors affecting business performance.

    What is the purpose of competitor analysis?

    To understand market rivalry and identify threats.

    What is the significance of the marketing mix?

    It ensures all marketing activities target the consumer effectively.

    What are the seven Ps of marketing?

    Product, Price, Place, Promotion, People, Physical evidence, Process.

    How does pricing strategy affect consumer behavior?

    It influences willingness to pay and competitive positioning.

    What is market penetration pricing?

    Setting a low price to attract new customers initially.

    What is the role of promotion in marketing?

    To communicate product benefits and engage consumers.

    How does personal selling differ from advertising?

    It involves direct interaction between buyer and seller.

    What is the impact of the Consumer Protection Act on marketing?

    It ensures fair treatment and protects consumer rights.

    What rights do consumers have under the CPA?

    Rights against discrimination, privacy, choice, and fair marketing.

    What is bait-marketing?

    Advertising a product to attract customers without availability.

    What is the importance of after-sales service?

    It secures customer loyalty and satisfaction.

    How does physical evidence influence service marketing?

    It includes tangible elements that enhance customer perception.

    What is the process in service delivery?

    Operating systems designed to enhance customer experience.