Master this deck with 20 terms through effective study methods.
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Essential for successful interactions with others.
Enables sensitive communication while preserving relationships.
Helps deliver bad news and maintain credibility.
Courtesy involves consideration; respect shows value.
Understanding and acknowledging another person's feelings.
Being completely open and honest with others.
Sharing personal experiences to create common ground.
Assertiveness respects others; aggressiveness confronts them.
It can reinforce or contradict verbal messages.
Starting sentences with 'you' to prevent defensiveness.
Essential for successful interactions with others.
Enables sensitive communication while preserving relationships.
Helps deliver bad news and maintain credibility.
Courtesy involves consideration for feelings; respect shows value for a person.
Understanding and acknowledging another person's feelings.
Being completely open and honest in interactions.
Sharing personal experiences to create common ground.
Assertiveness respects others while expressing one's own views; aggressiveness does not.
It can reinforce or contradict verbal messages.
Starting sentences with 'you' to prevent defensiveness.