PDF Notes: MGT 300 Exam 2 Study Guide

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    What are the stages of personal moral development?

    Levels include preconventional, conventional, and postconventional.

    What defines a code of ethics?

    Formal statement of a company's values regarding ethics.

    What is whistle-blowing?

    Disclosure of illegal or unethical practices by an employee.

    What is a vision statement?

    Describes the desired future state of an organization.

    What is the planning process?

    Determining goals and defining means to achieve them.

    How do strategic goals differ from operational goals?

    Strategic goals are broad, while operational goals are specific.

    What is effective goal setting?

    Goals should be specific, measurable, and time-bound.

    What is the MBO process?

    System where managers and employees define goals together.

    What is crisis planning?

    Preparing for catastrophic events that could harm the organization.

    What distinguishes programmed decisions from nonprogrammed decisions?

    Programmed decisions follow established rules; nonprogrammed are unique.

    What is satisficing?

    Choosing the first solution that meets minimum criteria.

    What is groupthink?

    Tendency to suppress contrary opinions in a group.

    What is human capital?

    The skills and knowledge possessed by individuals.

    What does EEO stand for?

    Equal Employment Opportunity.

    What is discrimination in the workplace?

    Unfair treatment based on characteristics like race or gender.

    What does the ADA stand for?

    Americans with Disabilities Act.

    What is the job application process?

    Steps taken by candidates to apply for a job.

    What are the types of interviews?

    Include structured, unstructured, and behavioral interviews.

    What are performance assessments?

    Evaluations of employee performance against set standards.

    What is an ethical dilemma?

    A situation where values conflict regarding right or wrong.

    What is the utilitarian approach to ethics?

    Moral behavior produces the greatest good for the greatest number.

    What is the individualism approach in ethics?

    Acts are moral if they promote individual long-term interests.

    What is the moral-rights approach?

    Focuses on fundamental rights and liberties of individuals.

    What is the justice approach in ethical decision-making?

    Decisions must be based on equity, fairness, and impartiality.

    What is corporate social responsibility (CSR)?

    Obligation to make choices benefiting society, not just the organization.

    What is stakeholder mapping?

    Identifying expectations and power of stakeholders.

    What is greenwashing?

    Misleading claims about environmental practices.

    What is sustainability in business?

    Generating wealth while being environmentally and socially responsible.

    What is the triple bottom line?

    Measures social, environmental, and financial performance.

    What defines a benefit corporation?

    For-profit entity aiming for positive societal impact.

    What is an ethical organization?

    Values-oriented with ethical leadership and structures.

    What is the role of a chief ethics officer?

    Oversees ethics and legal compliance within an organization.

    What is the purpose of an ethics committee?

    Oversees ethical issues and disciplines violators.

    What is the significance of a mission statement?

    Defines the organization's purpose and distinguishes it from others.

    What is the difference between tactical and operational plans?

    Tactical plans are for departments; operational plans are for individuals.

    What is the managerial decision-making process?

    Steps from recognizing a decision requirement to evaluation and feedback.

    What is bounded rationality?

    Limits on how rational decision-making can be.

    What is the political model of decision-making?

    Useful for nonprogrammed decisions with uncertain conditions.

    What is the classical decision-making model?

    Based on rational assumptions and maximizing economic return.

    What is the administrative model of decision-making?

    Incorporates human and environmental limits in rational processes.

    What is the role of intuition in decision-making?

    Quick understanding based on experience without conscious thought.

    What is the purpose of a premortem?

    Identifying potential failures before implementing a decision.

    What is evidence-based decision making?

    Making decisions based on the best available facts and evidence.

    What is the significance of a postmortem?

    Reviewing decision outcomes to learn from past actions.