Master this deck with 22 terms through effective study methods.
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The exchange of information, feelings, and thoughts.
The way something is said and the content of the message.
Delivering quality patient care.
By name with a warm smile and polite greeting.
A deep awareness of another's suffering and the wish to ease it.
Communication through body language and expressive behaviors.
Different backgrounds affect communication styles and understanding.
Nationality refers to citizenship; ethnicity relates to shared cultural traits.
Differences in lifestyle, religion, and personal preferences.
The inherent worth of a person deserving respect.
Behaviors that convey openness and acceptance.
Fully concentrating on what is being said without distractions.
Questions that encourage detailed responses.
Questions that require specific, often one-word answers.
An interactive relationship that conveys acceptance and respect.
Factors like speech disorders, anger, and emotional distractions.
A motivational theory categorizing human needs into levels.
Unconscious processes protecting individuals from anxiety.
Healthy strategies that improve functioning and reduce stress.
Unhealthy strategies that provide short-term relief but cause future problems.
To build trust and improve patient care.
To maintain objectivity and protect both patients and healthcare professionals.