PDF Notes: FAQ INTERNO

What types of payment methods are accepted at Dengo?

Dengo accepts various payment methods including credit cards, debit cards, PIX, and cash. Additionally, they accept meal vouchers such as Ben Vale, Sodexo, Pluxee, Ticket, Alelo, and VR.

How can a customer apply a discount coupon at Dengo?

To apply a discount coupon at Dengo, customers must go to the checkout page, select 'Add discount coupon', and enter the code in the designated field. The discount will be automatically calculated in the total of the order.

What is the purpose of the Gift Card at Dengo?

The Gift Card at Dengo is a prepaid card that consists of 16 characters and a password. It can only be used on the Dengo website during the payment process.

What should a customer do if they have issues with their Gift Card?

If there are issues with the Gift Card, such as balance inquiries or application errors, customers should contact the WhatsApp group 'SAC-Dengo' or 'Todo Cartões' for assistance.

What is the Entardecer experience at Dengo?

The Entardecer experience at Dengo offers a perfect end-of-day setting where customers can enjoy selected Brazilian wines and chocolates. It includes a guided tasting of four different wine labels each week.

When does the Entardecer experience take place?

The Entardecer experience occurs on Wednesdays and Thursdays from 5 PM to 10 PM. Reservations are recommended, and the cost is R$ 130.00 per person.

How can a customer issue a complaint about their experience at Dengo?

To issue a complaint, customers should gather clear information about the incident and send an email to the regional manager, providing details such as the store, date, and approximate time of the visit.

What is the process for issuing an invoice at Dengo?

To issue an invoice, customers must visit the VTEX website, locate the invoice section above the purchased product, and click on the hashtag number to generate a 44-character code for invoice retrieval.

What regions does Dengo serve with its stores?

Dengo has stores in several regions of Brazil, including São Paulo, Rio de Janeiro, Distrito Federal, Paraná, Bahia, Ceará, and Santa Catarina.

What are the operating hours for Dengo stores?

Dengo stores operate on Tuesdays from 12 PM to 8 PM, Wednesdays to Saturdays from 12 PM to 10 PM, and Sundays from 12 PM to 7 PM.

What should a customer do to make a reservation for the Entardecer experience?

Customers can make a reservation for the Entardecer experience through the provided link on the Dengo website, specifically during the days and hours when the event is held.

What is the contact information for event inquiries at Dengo?

For event inquiries at Dengo, customers can contact via email at [email protected] or through WhatsApp at (11) 9 4496-8426.

What is the policy regarding franchise inquiries at Dengo?

For franchise inquiries, customers should send all requests exclusively to André Abreu's email at [email protected], who is responsible for sharing information about expansion and franchises.

What is the procedure for a customer to provide feedback to Dengo?

Customers are encouraged to share their feedback with Dengo, which is important for improving service. Feedback can be communicated directly to the staff or through designated channels.

What types of meal vouchers does Dengo accept?

Dengo accepts various meal vouchers including Ben Vale, Sodexo, Pluxee, Ticket, Alelo, and VR as part of their payment options.

What is the significance of the Dengo brand values?

Dengo's brand values emphasize sympathy and joy in customer service, reflecting their commitment to providing a positive experience for every customer.

How often does Dengo change the wine selection for the Entardecer experience?

Dengo changes the wine selection for the Entardecer experience weekly, featuring four different wine labels each week with a suggested tasting order.

What is the maximum number of people allowed for the Entardecer experience?

The Entardecer experience is designed for individual participation, with each guest receiving a personal wine glass to use throughout the event.

What should a customer do if they want to resell Dengo products?

Currently, Dengo's business model focuses exclusively on direct sales through physical stores and their official website, and they do not support reselling or wholesale inquiries.

What is the purpose of the guided tours at Dengo's chocolate factory?

The guided tours at Dengo's chocolate factory provide visitors with an engaging experience, showcasing the chocolate-making process and allowing them to learn more about the brand.

What are the visiting hours for the Dengo chocolate factory tours?

The chocolate factory tours are available hourly from Friday to Sunday, with specific hours: Fridays and Saturdays from 10 AM to 6 PM, and Sundays and holidays from 11 AM to 5 PM.