Study guide

What is the purpose statement of Chicken Express?

The purpose statement of Chicken Express is 'To build positive, long-lasting relationships with our customers and staff while maintaining a thriving business.'

What are the top 5 employee priorities at Chicken Express?

The top 5 employee priorities are: 1. Acknowledge every customer with 'Someone will be right with you!' 2. Clean tables, check trash, clean counters, check restrooms. 3. Sort chicken. 4. Sweep and stock service area. 5. Keep all designated areas clean, constantly.

What is the mission statement of Chicken Express?

The mission statement of Chicken Express is 'To exceed our customer's expectations in every way, every time.'

How should employees respond to questions about the freshness of the product?

Employees should respond that everything available is fresh and can be cooked to order, quoting a wait time based on the customer's request.

What should an employee do if they are unsure about a customer's question regarding product freshness?

If unsure, the employee should ask a manager for guidance.

What are the portion sizes for French Fries at Chicken Express?

French Fries can be ordered in a regular side bag or a family size.

What are the available side options at Chicken Express?

Available sides include French Fries, Fried Okra, Mashed Potatoes (with gravy), Cole Slaw, Corn on the Cob, Mini Poppers, Cheesesticks, Corn Nuggets, Fried Pickle Slices, Apple Pie, Biscuits or Rolls, Jalapenos, and Gravy.

What is the standard response when a customer asks how long something has been cooked?

Employees should respond that they do not keep timers on the product but assure the customer that everything available is fresh.

What is the recommended way to ask customers about their chicken piece preferences?

Employees should ask, 'Which three pieces (or two pieces) would you like?' when inquiring about chicken piece preferences.

What are the sizes available for Mashed Potatoes at Chicken Express?

Mashed Potatoes are available in a 6 oz. cup and a 16 oz. cup.

What should an employee do to maintain cleanliness in the service area?

Employees should regularly sweep and stock the service area, clean tables, check trash, clean counters, and restrooms.

What is the portion size for Fried Okra at Chicken Express?

Fried Okra can be ordered in a side bag or a small box.

How many cheesesticks are included in a regular order at Chicken Express?

A regular order of cheesesticks includes 2 cheesesticks.

What is the portion size for Corn Nuggets at Chicken Express?

Corn Nuggets can be ordered in quantities of 8 or 24.

What is the significance of the mission and purpose statements for Chicken Express employees?

The mission and purpose statements serve as guidelines for employees to understand their roles and the company's goals, helping to maintain a positive culture.

What is the portion size for Fried Pickle Slices at Chicken Express?

Fried Pickle Slices can be ordered in a 4 oz. scoop or a 3x 4 oz. scoops.

What should employees do to ensure customer satisfaction?

Employees should strive to exceed customer expectations by providing excellent service and maintaining a clean environment.

What is the portion size for Cole Slaw at Chicken Express?

Cole Slaw is available in a 6 oz. cup and a 16 oz. cup.

What is the recommended way to greet customers entering Chicken Express?

Employees should acknowledge every customer with the phrase, 'Someone will be right with you!'

What is the portion size for Corn on the Cob at Chicken Express?

Corn on the Cob can be ordered as a single piece or in a quantity of 4.

What is the portion size for Apple Pie at Chicken Express?

Apple Pie can be ordered as a single piece or in a quantity of 4.