Master this deck with 21 terms through effective study methods.
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The mission statement of Chicken Express is to provide high-quality food and exceptional service to our customers, ensuring a positive dining experience.
The top 5 priorities of Chicken Express include: 1) Quality food, 2) Customer service, 3) Cleanliness, 4) Teamwork, and 5) Community involvement.
To pass the first menu quiz, an employee must score at least 85%.
The passing score for the second menu quiz is 100%.
A valid Food Handler Card must be presented on or before the employee's 5th training shift.
Being late to a training shift can result in the end of the employee's training.
A cashier should offer a smile and a polite verbal greeting to customers.
Suggesting add-on items, such as pie or a gallon of tea, enhances the customer experience and can increase sales.
If a customer orders livers, gizzards, or any unusual items, the cashier should quote a wait time.
The cashier should verbally review the order with the customer and provide a receipt before the customer leaves the counter.
The packer is responsible for clearly announcing the customer's name, delivering food to the table, and asking if the customer needs anything else.
Speed of service criteria include ensuring the order is correct, cold items are served cold, food is neatly placed in the box, and the environment is clean and organized.
The restroom should be clean and well-stocked with necessary supplies.
Factors include the number of cars in front of the customer, the time taken to reach the pay window, and the total time from entering the line to receiving food.
An order taker should be clean and easy to understand, polite and friendly, and should verbally repeat the customer's order.
A clean order counter is important for hygiene, customer perception, and overall efficiency in service.
Staff should check on the customer at some point after they have received their food to ensure satisfaction and address any needs.
The training guide serves to outline the necessary tasks and expectations for new employees to successfully complete their training and become effective team members.
If an employee fails to complete the required training tasks by the end of their 5th training shift, their training will be ended.
Memorizing the mission and purpose statements is important for employees to align their actions with the company's values and goals.
Training for demonstrating dependability should include punctuality, task completion, and maintaining a positive attitude.